Dell Service

[Patrick]

I purchased a few weeks ago a Dell Inspiron Laptop, which was running beautifully until a few days ago when it wouldn't recognize the H/D, switched off and rebooted again it was OK, it did it the next day again and a third time, but always booted when I tried again. This worried me so I rang Technical at Dell they asked me to switch off, remove the battery and guided me to removing the H/D and replacing it. I have had no further trouble but the computer was running a little slow since then which I hadn't reported.

Out of the blue this afternoon a guy from Dell called Bharadh rang me to see if the machine was running as it should and had I had any further trouble, I told him about the slow running
He talked me through some procedures and downloaded a utility from the Dell site which allowed him to take over the computer with my cooperation, I still had to OK his action's at each stage. He deleted a load of stuff, we rebooted the machine twice and its running a dream now. He created a notebook file with details of the folders which contain files that build up and I can delete at any time. After the reboots he could no longer see my machine.
I was then transfered to a manager to ask me if I had been dealt with properly and was advised they will check with me again tomorrow to see if all is still well.
I am pretty impressed with all this, it shows good customer service.

Patrick

[Stephen]

Re: Dell Service

I purchased a few weeks ago a Dell Inspiron Laptop, which was running beautifully until a few days ago when it wouldn't recognize the H/D, switched off and rebooted again it was OK, it did it the next day again and a third time, but always booted when I tried again. This worried me so I rang Technical at Dell they asked me to switch off, remove the battery and guided me to removing the H/D and replacing it. I have had no further trouble but the computer was running a little slow since then which I hadn't reported.

Out of the blue this afternoon a guy from Dell called Bharadh rang me to see if the machine was running as it should and had I had any further trouble, I told him about the slow running
He talked me through some procedures and downloaded a utility from the Dell site which allowed him to take over the computer with my cooperation, I still had to OK his action's at each stage. He deleted a load of stuff, we rebooted the machine twice and its running a dream now. He created a notebook file with details of the folders which contain files that build up and I can delete at any time. After the reboots he could no longer see my machine.
I was then transfered to a manager to ask me if I had been dealt with properly and was advised they will check with me again tomorrow to see if all is still well.
I am pretty impressed with all this, it shows good customer service.

Patrick

You are right Patrick it does. What concerns me however is that if we assume that Dell laptops run the same OS as other makes and therefore are essentially the same as any other, then this sort of thing should be happening to all of use. So which are these folders? Now if its a hardware issue, which I find it hard to believe, then Dell must have a problem.

Perhaps I'm being naive and over simplistic

[Patrick]

Re: Dell Service

You are right Patrick it does. What concerns me however is that if we assume that Dell laptops run the same OS as other makes and therefore are essentially the same as any other, then this sort of thing should be happening to all of use. So which are these folders? Now if its a hardware issue, which I find it hard to believe, then Dell must have a problem.

Perhaps I'm being naive and over simplistic

[Stephen]

Re: Dell Service

Fair enough, seems a logical assumption on your part.

[cowcrzy06]

Re: Dell Service

Patrick,

I ordered a new Dell Desktop last year. I had all sorts of problems which I won't even begin to list. I only had one problem with customer service which was understanding what they were saying. They had to repeat so many times many of our conversations took twice as long.

[Patrick]

Re: Dell Service

Patrick,

I ordered a new Dell Desktop last year. I had all sorts of problems which I won't even begin to list. I only had one problem with customer service which was understanding what they were saying. They had to repeat so many times many of our conversations took twice as long.

I'm afraid thats been to a large extent my problem, with Dell, Sky and Virgin media, their call centers would appear to be in the far east and although the English is good not quite good enough for the job in hand.
Sky have three levels
1 I believe to be the Fare East
2 From the accents, Northern Ireland
3 Again judging by the accents, Scotland

So as a Lancashire lad living for over 30 years in the Midlands I have trouble with them all, as do some folk listening to my mongrel accent of Up North and the Midlands.

Patrick

[Ian]

Re: Dell Service

I purchased a few weeks ago a Dell Inspiron Laptop, which was running beautifully until a few days ago when it wouldn't recognize the H/D, switched off and rebooted again it was OK, it did it the next day again and a third time, but always booted when I tried again. This worried me so I rang Technical at Dell they asked me to switch off, remove the battery and guided me to removing the H/D and replacing it. I have had no further trouble but the computer was running a little slow since then which I hadn't reported.

Out of the blue this afternoon a guy from Dell called Bharadh rang me to see if the machine was running as it should and had I had any further trouble, I told him about the slow running
He talked me through some procedures and downloaded a utility from the Dell site which allowed him to take over the computer with my cooperation, I still had to OK his action's at each stage. He deleted a load of stuff, we rebooted the machine twice and its running a dream now. He created a notebook file with details of the folders which contain files that build up and I can delete at any time. After the reboots he could no longer see my machine.
I was then transfered to a manager to ask me if I had been dealt with properly and was advised they will check with me again tomorrow to see if all is still well.
I am pretty impressed with all this, it shows good customer service.

Patrick

Good to know Patrick - it's always nice to hear the good experiences people have because bad experiences usually get more exposure.

Ian